Report an Unplanned Outage

Use this procedure to report an unplanned outage that occurs during business hours.

Before reporting the outage to Deltek, the SaaS customer administrator must verify the following:

  • The Internet connection is still working. A workstation or laptop can bring up www.deltek.com.
  • The user is entering the correct password.

To report an unplanned outage:

  1. Log in to the support sit, and click Cloud Solutions.

  2. Locate the Report a Service Disruption.

  3. Complete the form and click Submit.